Shipping Policy

Welcome to The Citizenry. We are committed to safely and efficiently delivering high-quality home goods crafted by artisans around the world to your doorstep. Here is a detailed description of our delivery services.

1. Delivery Area and Timeframe
   Domestic United States (48 contiguous states and the District of Columbia)
   Standard Shipping: For items in stock, they are usually delivered within 6 – 9 working days.
   Express Fulfillment: If you choose the express fulfillment service, they will typically be delivered within 3 – 5 working days. For Alaska, Hawaii, and Canada, we provide delivery services through FedEx International and exclusive logistics. The specific shipping fees and timeframes will be automatically calculated and displayed at checkout based on the weight, volume, and delivery address of the order.
2. Delivery processing time: For workday shipments, our delivery hours are Monday to Friday. Shipment will not be made on weekends or public holidays. Order cut-off time: Orders placed after 1:00 p.m. (CST) on a workday or on weekends will be processed and dispatched on the next workday. Order splitting and delivery: Due to differences in product size, origin, or inventory, items purchased on the same day may be split into multiple packages and dispatched separately. Please understand.
3. The “White Glove” delivery service for large furniture (White Glove Delivery) offers professional and premium delivery services for items marked as “White Glove Only”:
4. Appointment Delivery: After the goods are delivered to the local distribution center, our logistics partners (such as Metropolitan) will contact you directly to provide an estimated delivery date and a 4-hour delivery time window for you to confirm.
5. Value-added Services: The professional delivery team will move the goods to the room you specify, perform basic assembly, and remove all packaging waste.
6. Customer Preparation: Please clear the placement area before delivery, protect the fragile and slippery floors or porches, and properly accommodate your pets. On the delivery day, there must be an adult present to receive the goods and keep the phone available.
7. Order Tracking: Once your order is packed and dispatched, we will send a shipping notification email to your registered email address, which includes the tracking number (Tracking Number). You can also log in to your The Citizenry account and view the real-time logistics progress on the “My Orders” page. If you encounter any problems during the delivery process, please feel free to contact our customer service team at any time: Email: assistant@the-citizenry.com